Our office hours are Monday through Friday 8:30 am - 5:00 pm. We try our best to accommodate your preference in cleaning days, but this will vary based on your location. We do not set cleaning time limits so you will be asked if you prefer morning, afternoon, or either for a cleaning time. We are unable to give you a specific time for your cleaning because we clean homes to a specific standard and all homes are different in size and cleanliness.
Before we come to clean your home, it would be appreciated if items were picked up off the floor, dressers, and counters. This allows the cleaning professionals to clean more thoroughly. We also ask in the summer months that you set your air conditioner at an appropriate temperature to protect cleaners from overheating during their work. If for some reason you do not want a particular room cleaned, please leave a note or call the office at 425-689-7229 so we can inform the team.
We provide all the products and supplies needed to clean your home. Should you wish for us to use one of your products, upon approval of our office, a liability form will need to be signed. We are unable to accept responsibility for those products or their results.
We currently use a cutting-edge, hydrogen-peroxide-based cleaner for 95% of our work. This cleaner has the highest seal of approval from the EPA for green cleaning products. We also use microfiber towels, which are proven to help keep your home cleaner without the use of harsh chemicals. We will occasionally use some bleach products at your request for mold removal in the shower. If you have a question about a particular product we use, please contact the office for more information.
No. You will be asked to sign a Customer Service Agreement which provides you with our scope of work and simply states that you understand our agreed upon cleaning procedures and company policies. You may cancel your service at any time. Eastside Housecleaning also reserves the right to cancel your service at any time.
Due to the nature of our business, our staff is required to touch virtually everything in your home. We are as careful as possible; however, if something does get damaged while cleaning your home, the cleaning team will leave you a note or inform you if you are home. The office will also follow up with you to determine the best course of action to take. We do our best to repair or replace anything that is damaged during your cleaning. The most tragic form of damage is that of something irreplaceable either monetarily or sentimentally valued. Rather than be sorry, the safest way to protect those items is to store them away on your cleaning day or instruct us not to clean such items. Eastside Housecleaning is not responsible for damage due to a faulty or improper installation of items. Please inform us immediately if any items in your home require this type of attention. Examples would include the following: broken or improperly installed blinds, tiles, curtain rods, loose carpet, etc.
Most of our customers are not home when we arrive to clean. However, if you choose to be home while we clean, that is not a problem for us.
The preferred method is a key. The key to your home is kept in a locked, secure box at our office, and the only time the key is removed is on the day of your cleaning. It is labeled in such a way that it cannot be identified by anyone but our staff. Your name and address will never be placed on the key tag. Other options would be a garage code or hidden key. If you choose not to provide us with a key and we are unable to access your home for a scheduled cleaning, you will be assessed a lockout fee of 50% of your regular service cleaning rate.
Eastside Housecleaning takes every possible precaution in hiring the most qualified, trustworthy people available. A 50 state criminal history background check is performed on every potential employee. We provide extensive training for our staff and hold them accountable for quality work. Eastside Housecleaning is also fully bonded and insured, so if anyone is injured while cleaning your home, you are not responsible for any of their medical bills.
We make every effort to send the same team to your home for every cleaning. When one or both of your cleaning professionals are ill, on vacation, or had a day off, we make every effort to send one of the professionals from your team with a substitute. We understand the concern of having the same individual cleaning your home on a consistent basis but rest assured that all of our employees complete an extensive training program to ensure consistent cleaning techniques throughout our entire staff.
If your scheduled cleaning falls on a holiday that is observed by our office, we will contact you approximately two weeks before you reschedule your cleaning. The holidays observed by our office are New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
As we have always enjoyed our family pets, we use only products, equipment, and techniques that are safe for pets large and small. That said, we do need to know before your first cleaning if you have any pets, along with each pet's name for reference. If any pet is aggressive, we ask that you secure the pet(s) while we are cleaning your home. A cleaning team may choose to leave the premises, for their protection, if a pet exhibits aggressive behaviors. We will be happy to clean around friendly pets.
A tip is not required, but please feel free to leave a tip if you desire. A note letting the team know how well they did means a lot, and team members are rewarded for these by the company. Even better, fill out the Feedback Survey, which you will receive after each cleaning. Just one quick click lets the crew and office know how you felt about your cleaning service and allows us to monitor our crews' performance over time to make sure we continue to provide consistent, quality results. Your crews are rewarded based on their feedback results, so your participation in this program helps us compensate our cleaners according to their results, and make sure we keep our quality high.
Yes, we do! They make wonderful gifts for birthdays, Mother's Day, Christmas, Valentine's Day, just to name a few. Gentlemen, these gift certificates make great "Wife Insurance"! Our gift certificates are available in any denomination with a four-hour minimum. We can send them by mail to you or the recipient.
No. A great deal of time and resources is put into hiring, training, and promoting our staff. Our service agreement states that you agree not to solicit or hire any past or present Eastside Housecleaning employee, other than through our office, for not less than one year from the date that employee last worked for Eastside Housecleaning.
Each cleaning team has a lead assigned. The team lead is responsible for ensuring everything is done to your satisfaction. Also, we will send an email out after every cleaning asking about your experience. Quality is our number one priority! Feedback ratings below 8 will trigger our quality assurance process, and an in-home inspection to make sure problems are identified and corrected.
With our guarantee, if for some reason a cleaning does not meet your approval, please inform our office within 24 hours, and we will make arrangements to have the problem(s) corrected at no additional charge.